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Contact Us

We want to ensure you have everything you need to have a fantastic vacation, so we've tried to make it as easy as possible for you to get in contact with us.

Manage My Booking

You can manage your booking online using our Manage My Booking service, where you can:

  • View the details of your booking including flights, hotel and transfers
  • Make payments and amend your future payment dates
  • View and print travel documents & vouchers
  • Change the passengers to your booking
  • Update your contact details
  • Make changes to your dates of travel and accommodation
  • Requesting and confirming booking cancellations
  • Update your API (Advanced Passenger Information)
  • See instructions how to Check-in for your flight

Go to Manage My Booking

To make a new booking

If you would like to speak to a member of our sales team, please call us, we will be happy to help.

Phone: 1-470-372-1622

Sales opening hours

  • Monday to Sunday 6am to 6pm, Eastern Time

Send us a message

If you have query relating to your booking and you haven't started your vacation yet, you can send us a message through the Manage My Booking portal.

Select the 'Submit A Message" link, select the query category and send us your message.

For amendment requests, please use the ‘Make Changes’ section in Manage My Booking.

After you have traveled

If you have a query or would like to provide feedback on your recent vacation please complete the ‘Post Travel Query’ form in the My Vacation Details section on Manage My Booking and one of our team will investigate your query.

Alternatively, you can write to us at our postal address below.

Please note: We are an agent for our suppliers and may need to approach third parties for information before we can provide you with a full response. This can sometimes take up to 28 days.

Contact by phone

Most queries can be resolved by logging into Manage My Booking, but if you need to speak to an advisor, then the lead passenger can call us: 1-470-372-1622 .

Please note we can only discuss information about a booking with the lead passenger.

Customer service opening hours

  • Monday to Sunday 9am to 5pm, Eastern Time