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Terms of Use


Introduction:

Please read these Terms of Use carefully, as they contain important information about limitations of liability and resolution of disputes.

Lovevacations.com is a trading name of We Love Holidays Ltd and our US affiliate, We Love Holidays LLC, (“we”, “us” or “our”). We host this website, www.lovevacations.com (the “Website”). References to “you” and “your” or suchlike in these terms means you, the customer visiting the Website and/or booking a reservation through us and any other person in your party.

The Website is offered to you conditioned upon your acceptance without modification of all the terms, conditions, and notices set forth below (collectively, the "Terms of Use"). By accessing or using this Website in any manner, you agree to be bound by the Terms of Use. Please read these Terms of Use carefully, as they contain important information about limitations of liability and resolution of disputes through arbitration rather than in court. If you do not accept all of these Terms of Use, please do not use this Website. We reserve the right at any time, at our sole discretion, to change or otherwise modify any of the terms of these Terms of Use without prior notice, and your continued access or use of this Website signifies your acceptance of the updated or modified Terms of Use. Be sure to return to this page periodically to review the most current version of the Terms of Use. We retain the right at our sole discretion to deny access to anyone to this Website and the services we offer, at any time and for any reason, including, but not limited to, for violation of these Terms of Use. We reserve the right at our sole discretion to cancel any reservation or booking based on any misuse of the Website. You solely shall be responsible for any financial loss should this occur.

We act only as an intermediary (and not as an agent for any third parties) for all bookings we take and/or make upon your request (“Arrangement”). Under no circumstances may it be understood that we directly offer any of the Arrangements bookable on the Website.

When making your booking, our service is only to arrange for you to enter into a contract with the individual service provider of the Arrangement in question (the “Service Provider”) and to agreed payment terms between you and that Service Provider. The Service Provider will either be the principal supplier of the Arrangement, and therefore the party legally bound to supply the Arrangement to you, or an appointed agent of the principal. When the Service Provider is acting as an appointed agent, its role will be to enter you into a contract with the principal supplier of the Arrangement. The terms and conditions of the Service Provider and the principal will also apply to your booking.

As an intermediary, we accept no liability in relation to any contract you enter into with the Service Provider(s), or for any services or arrangements you purchase, or for the acts or omissions of any other person(s) or party(ies) connected with any Arrangement. Your booking through us (either via the Website or via telephone) is subject to these Terms of Use and the specific booking conditions of the relevant Service Provider and principal you have chosen to contract with - a list of these booking conditions can be found at the end of this document. You must read both carefully and accept them in full prior to booking. The Service Provider’s terms and conditions (as well as any applicable international conventions) may limit and/or exclude their liability to you.

Use of the Website

Please note that you will not be allowed to make any booking with us if you are resident in the States of Iowa, Hawaii or Washington.

As a condition of your use of this Website and by making a booking with us, you agree that:

  1. you have read all the terms and conditions set out on this Website and agree to be bound by them;
  2. you will use this Website in accordance with these Terms of Use and will only use this Website to make legitimate reservations for you or for another person for whom you are legally authorized to act;
  3. when making a booking, you are over 18 years of age, you possess the legal authority to create a binding legal obligation and where placing an order for services with age restrictions, you declare that you and members of your party are of the appropriate age to purchase those services;
  4. you are a resident of the United States of America (“U.S.”);
  5. all information supplied by you on this Website is true, accurate, current and complete;
  6. you will use this website solely for lawful purposes; and
  7. you consent to our use of your information in accordance with our Privacy Policy.

Additionally, you agree that you will not:

  1. use the Website in any way that violates any applicable federal, state, local, or international law or regulation (including, without limitation, any laws regarding the export of data or software to and from the U.S. or other countries);
  2. use the Website for the purpose of exploiting, harming, or attempting to exploit or harm minors in any way by exposing them to inappropriate content, asking for personally identifiable information, or otherwise;
  3. use the Website in any manner that could disable, overburden, damage, or impair the Website or interfere with any other party's use of the Website, including their ability to engage in real time activities through the Website;
  4. use any robot, spider, or other automatic device, process, or means to access the Website for any purpose, including monitoring or copying any of the material on the Website;
  5. use any manual process to monitor or copy any of the material on the Website for any other unauthorized purpose without our prior written consent;
  6. use any device, software, or routine that interferes with the proper working of the Website;
  7. introduce any viruses, Trojan horses, worms, logic bombs, or other material that is malicious or technologically harmful;
  8. attempt to gain unauthorized access to, interfere with, damage, or disrupt any parts of the Website, the server on which the Website is stored, or any server, computer, or database connected to the Website;
  9. attack the Website via a denial-of-service attack or a distributed denial-of-service attack; or
  10. otherwise attempt to interfere with the proper working of the Website.

Persons subject to the jurisdiction of the U.S. – Travel to Cuba

If you or any member of your party is (1) a citizen or resident of the U.S., (2) a company or organization organized under the laws of the U.S. or of any state, territory, possession or district of the U.S., or (3) a company or organization, wherever organized or doing business, that is owned or controlled by persons specified in (1) or (2) above, or (4) otherwise subject to the jurisdiction of the U.S., and therefore subject to the Cuban Assets Control Regulations (31. C.F.R. § 515, et seq.), you are prohibited from acquiring tourist services to Cuba. In the event of acquiring any tourist service to Cuba of those offered on the Website, you declare and will be responsible for complying with all the requirements provided under said regulation and any corresponding law, rule or regulation established for that purpose by the U.S. and/or the Department of Treasury’s Office of Foreign Assets Controls.

1. Booking and payment
When you request us to book an Arrangement, you guarantee that you have the authority to accept and do accept on behalf of your party these Booking Terms & Conditions and any applicable Service Provider’s booking conditions.

Confirmation of your chosen Arrangement(s) will be conditional on you making such initial payment as is agreed by us on behalf of the Service Provider, or payment in full, including any applicable fees and charges. Your booking is confirmed and a contract between you and the Service Provider will only exist when we send you confirmation by e-mail on their behalf, which contains a valid Service Provider reference number (“Booking Confirmation”).

Please check your Booking Confirmation carefully and report any incorrect or incomplete information to us immediately where we will try to assist you. Please ensure that names are exactly as stated in the relevant passport or other applicable travel document. As we act only as booking intermediary, we have no responsibility for any errors in any documentation except where an error is made by us.

If you have chosen the option to spread the cost of your booking(s), all installments must be paid by the date specified at the time of making the booking. Unless otherwise specified, we will automatically (if possible) take payment from the same payment card used to make your down payment. If full payment is not received (for whatever reason) by the balance due date, we will notify the Service Provider who may cancel your booking and charge the cancellation fees set out in their booking conditions. In the event of non-payment, the booking(s) may be cancelled – please refer to the cancellation policy displayed to you at the time of booking and Sections 7 and 9 below.

We accept payment by debit/credit card (Visa, MasterCard, Maestro and American Express). We do not charge you a fee for using your card, however your bank or card issuer may apply an additional transaction fee. We are not responsible for these charges.

Cards are accepted subject to security and fraud checks and we reserve the right to reject/cancel your Arrangement(s) at any time should your booking request fail any element of these checks before or after confirmation.

Please note that booking requests can take up to 72 hours to process. A booking is only confirmed when we send you a Booking Confirmation with a valid booking reference number for each Arrangement. On rare occasions, we will be unable to confirm a booking, for example if the payment fails or the accommodation is no longer available. In the unlikely event this occurs, our team will attempt to rebook the affected Arrangement at the same price. If this is not possible, for example because the payment is blocked or there has been a change in the price or availability of the booking, we will contact you via telephone or e-mail to discuss your options. Unfortunately, there are times when the cost will have increased during this period of time. In cases where the booking is not confirmed due to an error of the consumer (such as an invalid payment card), any cost increases will need to be paid by you, as per your contract with each Service Provider.

You acknowledge that we may negotiate certain room rates with Service Providers to facilitate the booking of reservations and that we provide the Website for a consideration (an "agency fee"). The room rate displayed on the Website is a combination of the room rate and the agency fee retained by us for our agency services. By making a reservation via our Website, you authorize us to book reservations for the total reservation price, which includes the room rate displayed on the Website, plus any applicable tax recovery charges, service fees, and if applicable, taxes on our services. You agree that your payment card will be charged by us for the total reservation price. Upon submitting your reservation request you authorize us to facilitate hotel reservations on your behalf, including making payment arrangements with hotel and Service Providers.


2. Prices, Pricing Errors and Taxes

We and each Service Provider reserve the right to amend advertised prices at any time.

We endeavor to ensure that all pricing and other information on the Website is accurate. However, it is always possible that despite our efforts there may be times when obvious errors occur such as the price or some other detail displayed being incorrect. We will normally check prices before confirming your booking so that, where the booking's correct price at your booking date is less than our stated price at your booking date, we will charge the lower amount. If the booking's correct price at your booking date is higher than the price stated to you, we will contact you by telephone or e-mail for your instructions before we confirm your booking.

If we confirm and process your booking where a pricing or other error is obvious and could reasonably have been recognized by you as a mistake, we may terminate the contract and refund you any sums you have paid us without any further liability to you whatsoever.

Taxes: A tax(es) recovery charge maybe added to your reservation cost for sales and use, occupancy, room excise tax, value added, air and airport security or other similar taxes and any other fee we charge in connection with the placing of your reservation. Any taxes not included in your reservation must be paid by you directly.

In most circumstances, we are not the vendor collecting and remitting such tax to the tax authorities as our role is that of an intermediary between you and the Service Provider. Where applicable, the Service Provider bills all applicable taxes to you and we remit those taxes to the Service Provider on your behalf from the funds you pay to us. In such circumstances, we are not a co-vendor or supplier.

Taxability and the relevant tax rates vary greatly by location and the charges indicated are only an estimate of the charges as they are dependent upon the rates, taxability, actual occupancy and time of use of the Arrangement. Any remaining balance is a fee we charge in connection with the handling of your reservation and tax remittance and we are under no obligation to account to you for these amounts or refund you.

Certain purchases/reservations of hotel accommodation via the Website may be subject to state and local sales tax depending upon where you, we, the Service Provider or the hotel are located. We reserve the right to charge/recover/withhold any applicable tax that may be applied to your purchase/reservation through our Website in accordance with any applicable laws.

3. Online Content

We take all practical steps possible to ensure that the details displayed on the Website are accurate and up-to-date, but we do rely upon the information given to us by the Service Provider(s). The description is intended to present a general idea of the services/amenities being offered and thus we do not guarantee the accuracy of the description is error-free. Sometimes – and particularly at the beginning and end of the season – certain amenities may be withdrawn for reasons such as maintenance, bad weather or lack of demand from guests or low occupancy/season. Some advertised activities or amenities, for example water-sports, may not be available all year round. There may be local charges for some amenities, for example, TVs, safety deposit boxes, sun-loungers, parasols, spa access, tennis courts, pool tables and air-conditioning. Unless specifically confirmed in your room type or board basis, you must assume some, if not all amenities will be payable locally. If your Service Providers advise us about significant changes to descriptions or about the withdrawal of any significant facility, we will endeavor to pass this information to you, however this cannot be guaranteed. Any complaints about services or amenities should be directed to the relevant Service Provider.

4. Intellectual Property Rights

The Website and its entire contents, features, and functionality (including but not limited to all information, software, text, displays, images, video, and audio, and the design, selection, and arrangement thereof) are owned by us, our licensors, or other providers of such material and are protected by U.S. and international copyright, trademark, patent, trade secret, and other intellectual property or proprietary rights laws.

These Terms of Use permit you to use the Website for legitimate business purposes or your personal, non-commercial use only. You must not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store, or transmit any of the material on our Website, except as follows:

  • Your computer may temporarily store copies of such materials in RAM incidental to your accessing and viewing those materials.
  • You may store files that are automatically cached by your web browser for display enhancement purposes.
  • You may print or download one copy of a reasonable number of pages of the Website for your own personal, non-commercial use and not for further reproduction, publication, or distribution.
  • If we provide desktop, mobile, or other applications for download, you may download a single copy to your computer or mobile device solely for your own personal, non-commercial use, provided you agree to be bound by our end user license agreement for such applications.
  • If we provide social media features with certain content, you may take such actions as are enabled by such features.

You must not:

  • Modify copies of any materials from the Website.
  • Delete or alter any copyright, trademark, or other proprietary rights notices from copies of materials from the Website.
  • Access or use for any commercial purposes any part of the Website or any services or materials available through the Website.

If you print, copy, modify, download, or otherwise use or provide any other person with access to any part of the Website in breach of these Terms of Use, your right to use the Website will stop immediately and you must, at our option, return or destroy any copies of the materials you have made. No right, title, or interest in or to the Website or any content on the Website is transferred to you, and all rights not expressly granted are reserved by us. Any use of the Website not expressly permitted by these Terms of Use is a breach of these Terms of Use and may violate copyright, trademark, and other laws.

Our name, the terms “love vacations”, our logo, and all related names, logos, product and service names, designs, and slogans are trademarks of We Love Holidays Ltd or our group affiliates or licensors. You must not use such marks without our prior written permission. All other names, logos, product and service names, designs, and slogans on this Website are the trademarks of their respective owners.

5. Linking to the Website and Social Media Features

You may link to our homepage, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval, or endorsement on our part.

This Website may provide certain social media features that enable you to:

  • Link from your own or certain third-party websites to certain content on this Website.
  • Send emails or other communications with certain content, or links to certain content, on this Website.
  • Cause limited portions of content on this Website to be displayed or appear to be displayed on your own or certain third-party websites.

You may use these features solely as they are provided by us, solely with respect to the content they are displayed with and otherwise in accordance with any additional terms and conditions we provide with respect to such features. Subject to the foregoing, you must not:

  • Establish a link from any website that is not owned by you.
  • Cause the Website or portions of it to be displayed on, or appear to be displayed by, any other site, for example, framing, deep linking, or in-line linking.
  • Link to any part of the Website other than the homepage.
  • Otherwise take any action with respect to the materials on this Website that is inconsistent with any other provision of these Terms of Use.

You agree to cooperate with us in causing any unauthorized framing or linking immediately to stop. We reserve the right to withdraw linking permission without notice.

We may disable all or any social media features and any links at any time without notice in our discretion.

6. Account Security and Data Protection

To access the Website or some of the resources it offers, you may be asked to provide certain registration details or other information. It is a condition of your use of the Website that all the information you provide on the Website is correct, current, and complete. You agree that all information you provide to register with this Website or otherwise, including but not limited to through the use of any interactive features on the Website, is governed by our Privacy Policy, and you consent to all actions we take with respect to your information consistent with our Privacy Policy.

If you choose, or are provided with, a user name, password, or any other piece of information as part of our security procedures, you must treat such information as confidential, and you must not disclose it to any other person or entity. You also acknowledge that your account is personal to you and agree not to provide any other person with access to this Website or portions of it using your user name, password, or other security information. You agree to notify us immediately of any unauthorized access to or use of your user name or password or any other breach of security. You also agree to ensure that you exit from your account at the end of each session. You should use particular caution when accessing your account from a public or shared computer so that others are not able to view or record your password or other personal information.

We have the right to disable any user name, password, or other identifier, whether chosen by you or provided by us, at any time in our sole discretion for any or no reason, including if, in our opinion, you have violated any provision of these Terms of Use.

We will ensure appropriate security measures are in place to protect your personal information. The information you provide us will only be passed onto the Service Providers of your travel arrangements or other organizations necessary for the provision and performance of your Arrangements. Certain information may also be passed on to security or credit checking companies to detect and prevent fraud.

By making a booking with us you agree to the use and disclosure of the information you provide for the following purposes: to enable us to process and fulfil your booking Arrangements (when it may be transferred abroad and /or to the Service Provider), if you purchase insurance we may process your information and pass it to insurers, to avoid fraud and to enable the insurer’s representatives to contact you by letter, telephone or e-mail. You may unsubscribe from further contact at any time by clicking on the relevant link in any emails we send you.

For more information on how we use your personal data, please see our Privacy Policy here.

7. Amendments or cancellation by you

Your right to a refunds if you amend or cancel your Arrangement is limited.

Cancellations and amendments to any Arrangement is subject to both our fees and the fees imposed by the Service Provider for the Arrangement. All airfares and some accommodation reservations are non-refundable and non-transferable, and you may be charged 100% cancellation/change charges.

Cancellation of any airline reservations will result in forfeiture of your tickets. Passengers who do not travel are subject to 100% cancellation charges. All flight reservations are non-changeable/non-amendable. If you do wish to amend any detail of your flight reservation (e.g., your departure date, flight, duration, class of service, name, departure airport, or destination), then this will be construed as a cancellation of the original non-refundable, non-amendable flight reservation, and issuance of a new non-refundable, non-amendable flight reservation. In such an instance, you will bear the full cost of both the original flight reservation and the newly issued flight reservation.

Significant additional charges (i.e. non-refundable airline tickets and fees, non-refundable or non-transferable hotel promotions) may also apply. Amendment and cancellation charges will depend on whether you have booked a refundable or a non-refundable travel service and the period before check-in or departure.

Hotels and other accommodation:

Amendments to refundable rooms may be made up to 5 days before check-in. After this period, no amendments can be made. Depending upon the amendment you wish to make, the Service Provider will let you know of any additional costs. Amendments can only be accepted in accordance with the terms and conditions of the Service Provider(s) of your Arrangement(s). The Service Provider may charge amendment charges which may be as much as 100% of the cost of the Arrangement and will normally increase closer to the date of check-in. Whilst we will try to assist, we cannot guarantee that such requests to make changes can or will be met.

Cancellation: you have the option to cancel your refundable room up to 5 days before check-in and receive a refund less a service charge of $60 per booking (or $35 if completed online using Manage My Booking). After this period, cancellation will be 100% of the booking cost.

For Non-Refundable rooms, no amendments or cancellation can be made at any time.

If you wish to make an amendment to or cancel your booking please click here to submit your request through 'Manage My Booking' or call us on (470) 372-1622 (Monday to Sunday, 9am to 5pm [Eastern Time]).

Flights and other fares/tickets:

All confirmed flight bookings are non-refundable and non-amendable. Cancellation of any airline reservations will result in forfeiture of your tickets. Amendments will be construed as a cancellation of original non-refundable, non-amendable flight reservation, and issuance of a new non-refundable, non-amendable flight reservation. In such an instance, you will bear the full cost of both the original flight reservation and the newly issued flight reservation.

Transfers: 100% of the cost of transfers is non-refundable from the point of booking.

All requests to cancel must be submitted either via Manage My Booking or by calling us on (470) 372-1622 (Monday to Sunday, 9am to 5pm [Eastern Time]).

8. Flights

Whether you book online or via telephone, flight information will appear on the booking confirmation issued and on your flight tickets or other electronic travel documents issued when payment is made in full.

All flight times are subject to change. It is your responsibility to reconfirm your flight times prior to departing for the airport. If you fail to check in for your flight at the required time, you may be denied boarding and may not be eligible for a refund. We assume no responsibility for any passengers making connections to flights booked through us. Pre-assigned seat selection is at the discretion of the air carrier and may require payment of an additional fee directly to the airline or us.

The baggage allowance and applicable fees vary and are set by each air carrier. Information on carrier baggage policy and fees, liability for lost, misconnected and damaged baggage or other personal property can be obtained by contacting the air carrier directly, or by requesting them at the airport. All lost or damaged luggage must be reported to an airline representative at the destination airport by the passenger before you leave the airport. Some airlines do not cover damage to soft-sided luggage. Checked baggage taken from the terminal building at the destination will be considered to have been received in good condition and no claim for loss or damage will be accepted after baggage has been removed from the terminal. The maximum liability of the ground transportation company in resort for lost or damaged property is $400. Loss or damage must be reported immediately. We do not accept liability for luggage or personal property.

Advice to international passengers on limitation of liability - Passengers embarking upon a journey involving an ultimate destination or a stop in a country other than the country of departure are advised that the provisions of an international treaty (the Warsaw Convention, the 1999 Montreal Convention, or other treaty), as well as a carrier's own contract of carriage or tariff provisions, may be applicable to the entire journey, including any portion entirely within the countries of departure and destination. The applicable treaty governs and may limit the liability of carriers to passengers for death or personal injury, destruction or loss of, or damage to, baggage, and for delay of passengers and baggage. Additional protection can usually be obtained by purchasing insurance from a private company. Such insurance is not affected by any limitation of the carrier's liability under an international treaty. For further information please consult your airline or insurance company representative. For such passengers on a journey to, from, or with an agreed stopping place in the United States of America, the Convention(s) provide (1) that the liability of carriers for death of or personal injury to passengers of up to 113,100 Special Drawing Rights (equal to approximately $175,000) per passenger shall not depend on negligence on the part of the carrier, and (2) such liability shall be limited to 113,100 Special Drawing Rights (equal to approximately $175,000) per passenger in the absence of negligence or other wrongful act or omission on the part of the carrier. Additional information on Special Drawing Rights is available at www.imf.org . For international travel (including domestic portions of international journeys) to, from, or with an agreed stopping place in the United States of America, liability for loss, delay, or damage to baggage is limited to 1,131 Special Drawing Rights (equal to approximately $1,750) per passenger for all baggage, including carry-on. Excess valuation may be declared on certain types of articles. Further information may be obtained from the carrier.

Whether you book online, directly with us or through a travel agent, flight information will appear on the booking confirmation issued when you make your deposit, and on your flight tickets or other electronic travel documents issued when payment is made in full. All flight times are subject to change. It is your responsibility to reconfirm your flight times prior to departing for the airport. If you fail to check in for your flight at the required time, you may be denied boarding and may not be eligible for a refund. We assume no responsibility for any passengers making independent connections to flights booked through us. Pre-assigned seat selection is at the discretion of the air carrier and may require payment of an additional fee.

HAZARDOUS MATERIALS RESTRICTIONS AND INSECTICIDE NOTICE

Federal law forbids the carriage of hazardous materials aboard aircraft in your luggage or on your person. A violation can result in 5 years imprisonment and penalties of $250,000 or more (49 U.S.C. 5124). Hazardous materials include explosives, compressed gases, flammable liquids and solids, oxidizers, poisons, corrosives and radioactive materials. Examples: Paints, lighter fluid, fireworks, tear gases, oxygen bottles, and radio-pharmaceuticals. There are special exceptions for small quantities (up to 70 ounces total) of medicinal and toilet articles carried in your luggage and certain smoking materials carried on your person. For special restrictions and limitations for transporting Hazardous Materials and specifically Lithium Ion batteries, refer to faa.gov/go/packsafe for more information.

In the event a carry-on bag cannot be accommodated in the passenger cabin and has to be placed below in a cargo bin for any reason, any electronic device or spare Lithium-ion or any other type of battery permitted in carry-on baggage MUST be removed from the carry-on bag and remain in the possession of the passenger in the passenger cabin. For further information contact your airline representative.

Some countries require insecticide spraying of aircraft prior to a flight or while you are on the aircraft. Visit http://airconsumer.dot.gov/spray.htm for more information.

INTERNATIONAL TRAVEL AND DENIAL OF ENTRY

Passengers traveling to any international destination must have a valid passport and, for non-U.S. citizens, valid entry documents. We are not responsible for any passenger who is unable to travel as a result of their failure to have the required travel documents, or is denied entry into any country or re-entry back into the U.S. We do not have special knowledge regarding foreign entry requirements or travel documents. By offering reservations for travel products to a particular international destination, we do not represent or warrant that travel to such areas is advisable or without risk, and we are not liable for damages or losses that may result from travel to such destinations.

TRAVEL RESTRICTIONS

Service Providers may not allow travel to unaccompanied minors under 18 years of age, and some hotels require that the adult companion be at least 21 years of age. Some age restrictions may apply for car rentals and other services. Infants under 2 years may be free of charge, provided parents make arrangements directly with the hotels for incidentals such as food, crib, etc. Disabled travelers must be accompanied by an able-bodied traveler who shall be responsible for ensuring the disabled traveler’s participation in the excursion. You are responsible for complying with any age restrictions imposed by the Service Providers. Most travel and excursion services, hotels and visiting sites outside the U.S. are not, nor are they required by law, to be handicapped accessible, and may not be equipped with wheelchair ramps or other adaptive devices or equipment. We and Service Providers cannot be held responsible if ramps or other adaptive devices are not available.

Service Providers reserve the right to accept or reject any person as a guest/participant and to expel from the Arrangement any guest/participant(s) whose conduct impairs the safety or security of others or whose behavior is deemed incompatible with the interest of other guests/participants. Any expenses incurred to remove or return such persons to the departure airport will be charged to the expelled guest/participant(s).

LOST AIRLINE TICKETS

If you should lose your airline ticket, you will have to purchase a new ticket at your own expense.

9. lovevacations.com All Inclusive Packages

WHAT’S INCLUDED IN THE LOVEVACATIONS.COM ALL INCLUSIVE PACKAGES

Items included in our all-inclusive package prices will be set out in your Booking Information. There will be no refund for any missed or unused components of any such all-inclusive package.

The hotel accommodation included in our all inclusive packages is registered and priced at double occupancy by default, unless otherwise noted on their registration form. Single rooms are subject to availability and are an additional cost. Special room requests (adjacent, connecting or lower-floor rooms, as examples) depend on availabity at check-in and are not guaranteed: if a participant wishes to make a special room request, they should contact the hotel directly shortly prior to departure.

WHAT’S NOT INCLUDED IN THE All INCLUSIVE PACKAGE

Any items and matters not referred to in your Booking Information, including, air-related taxes and fees (except where specified); additional fees charged by airlines such as checked and/or excess baggage, seat selections and any other services; passport and visa fees; insurances of all kinds; tips/gratuities to Travel Directors, Local Host, Local Specialists and Motorcoach Drivers; laundry; phone calls; minibar; beverages and meals not detailed in the itinerary; Optional Experiences; and all items of a personal nature. Additional taxes and surcharges may be collected by foreign governmental and non-governmental entities. The price does not cover costs and expenses, including your return home, if you leave the vacation whether of your own volition, our decision based on behavior that disrupts the trip, due to illness, action by any government or other reason. This list is illustrative and not a complete list of every item not included.

SPECIAL DIETARY REQUIREMENTS

For safety and liability reasons, Lovevacations.com and its representatives cannot be responsible for directly accommodating any food allergies, or dietary requirements and restrictions, and is not responsible for any issues or problems associated with the same. All scenarios and special dietary requests regarding food and drink, including allergies, or dietary requirements and restrictions, are the sole responsibility of the participant. Should you have any dietary restrictions it is your responsibility to inform the supplier at the time of check in. We accept no responsibility for any failure of any supplier to comply with such dietary restriction requests and it is the participant’s responsibility to ensure any scenarios and special dietary requests regarding food and drink, including allergies, or dietary requirements and restrictions, are honoured by the relevant supplier. While most meal establishments can offer general options, Lovevacations.com cannot guarantee that options will be available. Just in case, we recommend packing extra food/snacks if accommodations cannot be met. Should a traveler have special dietary requirements, he or she shall be solely responsible for any additional expense to their meal plan.

10. Changes and Cancellations by the Service Provider

We will inform you as soon as reasonably practicable if the Service Provider needs to make a significant change to your confirmed Arrangement or to cancel them and will endeavor to pass on any information to you in regards to any minor changes before you depart. We will also liaise between you and the Service Provider in relation to any alternative arrangements offered by the Service Provider, but we will have no liability to you for any changes and/or cancellations by the Service Provider or additional cost or expenses you incur.

Lovevacations makes every effort to ensure your accommodation is available from your chosen Service Provider as booked. In exceptional circumstances (and subject to the disclaimer of liability set out above), where your preferred hotel becomes unavailable, we reserve the right to contact you to offer you a reasonable alternative at the same cost.

11. Our Service Charges

In certain circumstances we apply service charges which will be shown on your booking confirmation as follows:

SERVICE

CHARGE

Cancellation or amendment

As per clause 7*

Service Charge*

Variable


*Please note that all Service Charges, cancellation and amendment fees are non-refundable.

12. Our responsibility for your booking

Your contract for the Arrangement(s) is with the Service Provider(s) who will be the principal or the agent of the principal and their booking conditions apply, subject to such payment terms we have negotiated. As an intermediary, we accept no responsibility for the actual provision of the Arrangement(s). Our responsibilities are limited to the booking service we provide to you. We accept no responsibility for any information about the Arrangement that we pass on to you in good faith if any errors in that information are beyond our reasonable control (e.g. because they are solely due to the fault of the Service Provider). We are also not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen, for example, if you discussed it with us during the sales process. We only supply our services for domestic, non-commercial and private use. We do not therefore accept liability for any business losses (e.g. loss of profit, loss of business, business interruption or loss of business opportunity).

We also accept no responsibility for the behavior of others in your accommodation, or for any amenities/services withdrawn as a result of their action.

ALL CONTENT, INCLUDING SOFTWARE, PRODUCTS, SERVICES, INFORMATION, TEXT AND RELATED GRAPHICS CONTAINED WITHIN OR AVAILABLE THROUGH THE WEBSITE ARE PROVIDED TO YOU ON AN "AS IS," "AS AVAILABLE" BASIS. WE MAKE NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, AS TO THE OPERATION OF THIS WEBSITE OR THE INFORMATION, CONTENT OR MATERIALS INCLUDED ON THIS WEBSITE AND TO THE FULLEST EXTENT PERMISSIBLE PURSUANT TO APPLICABLE LAW, WE DISCLAIM ALL REPRESENTATIONS, CONDITIONS AND WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED CONDITIONS OR WARRANTIES OF MERCHANTABILITY OR SATISFACTORY WORKMANLIKE EFFORT, INFORMATIONAL CONTENT, TITLE, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT OF THE RIGHTS OF THIRD PARTIES. WE DO NOT WARRANT OR MAKE ANY REPRESENTATIONS THAT THE WEBSITE WILL OPERATE ERROR-FREE OR UNINTERRUPTED, THAT DEFECTS WILL BE CORRECTED, OR THAT THE WEBSITE AND/OR ITS SERVERS WILL BE FREE OF VIRUSES AND/OR OTHER HARMFUL COMPONENTS. WE DO NOT WARRANT OR MAKE ANY REPRESENTATIONS REGARDING SUITABILITY, AVAILABILITY, ACCURACY, RELIABILITY, COMPLETENESS, OR TIMELINESS OF ANY MATERIAL OF ANY KIND CONTAINED WITHIN THE WEBSITE FOR ANY PURPOSE, INCLUDING SOFTWARE, PRODUCTS, SERVICES, INFORMATION, TEXT AND RELATED GRAPHICS CONTENT.

UNLESS WE ARE AT FAULT FOR INTENTIONAL OR WILLFUL MISCONDUCT, OR GROSS NEGLIGENCE, WE ARE NOT RESPONSIBLE FOR ANY FAILURES CAUSED BY SERVER ERRORS, MISDIRECTED OR REDIRECTED TRANSMISSIONS, FAILED INTERNET CONNECTIONS, INTERRUPTIONS IN THE TRANSMISSION OR RECEIPT OF RESERVATIONS OR, ANY COMPUTER VIRUS OR OTHER TECHNICAL DEFECT, WHETHER HUMAN OR TECHNICAL IN NATURE.

LIMITATION OF OR EXEMPTION FROM THE AFOREMENTIONED LIABILITY MAY NOT BE PERMITTED PURSUANT TO THE RELEVANT APPLICABLE LAWS. IN SUCH CASE, WE SHALL BEAR THE LIABILITY TO THE EXTENT SET FORTH IN THE RELEVANT LAWS.

General Limitation of Liability

TO THE EXTENT PERMITTED BY LAW, IN NO EVENT SHALL WE, INCLUDING OUR RESPECTIVE OFFICERS, DIRECTORS, EMPLOYEES, REPRESENTATIVES, SUBSIDIARIES, AFFILIATES, DISTRIBUTORS, SUPPLIERS, LICENSORS, AGENTS OR OTHERS INVOLVED IN CREATING, SPONSORING, PROMOTING, OR OTHERWISE MAKING AVAILABLE THE WEBSITE AND ITS CONTENTS (COLLECTIVELY THE "COVERED PARTIES"), BE LIABLE TO ANY PERSON OR ENTITY WHATSOEVER FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, COMPENSATORY, CONSEQUENTIAL, OR PUNITIVE DAMAGES OR ANY DAMAGES OR LOSSES WHATSOEVER, INCLUDING BUT NOT LIMITED TO (WHERE RELEVANT, CAUSED BY): (I) LOSS OF PRODUCTION, LOSS OF PROFIT, LOSS OF REVENUE, LOSS OF CONTRACT, LOSS OF OR DAMAGE TO GOODWILL OR REPUTATION, INCONVENIENCE , STRESS, DISTRESS, LOSS OF CLAIM, BUSINESS INTERRUPTION, DATA OR OTHER INTANGIBLE LOSSES; (II) YOUR INABILITY TO USE, UNAUTHORIZED USE OF, DELAY, PERFORMANCE OR NON-PERFORMANCE OF THE WEBSITE; (III) UNAUTHORIZED ACCESS TO OR TAMPERING WITH YOUR PERSONAL INFORMATION OR TRANSMISSIONS; (IV) THE PROVISION OR FAILURE TO PROVIDE ANY SERVICE, INCLUDING SERVICES RENDERED OR PRODUCTS OFFERED BY THE ACCOMMODATION, (PARTIAL) CANCELLATIONS OR OVERBOOKINGS; (V) ERRORS OR INACCURACIES CONTAINED ON THE WEBSITE OR ANY INFORMATION (INCLUDING BUT NOT LIMITED TO THE (DESCRIPTIVE) INFORMATION (INCLUDING RATES, AVAILABILITY AND RATINGS) OF THE ACCOMMODATION AS MADE AVAILABLE ON THE WEBSITE), SOFTWARE, PRODUCTS, SERVICES, AND RELATED GRAPHICS OBTAINED THROUGH THE WEBSITE; (VI) ANY TRANSACTIONS ENTERED INTO THROUGH THE WEBSITE; (VII) ANY PROPERTY DAMAGE INCLUDING DAMAGE TO YOUR COMPUTER OR COMPUTER SYSTEM CAUSED BY VIRUSES OR OTHER HARMFUL COMPONENTS, DURING OR ON ACCOUNT OF ACCESS TO OR USE OF THE WEBSITE OR ANY WEBSITE TO WHICH IT PROVIDES HYPERLINKS; (VIII) DAMAGES OTHERWISE ARISING OUT OF THE USE OF THE WEBSITE, ANY USE, DELAY OR INABILITY TO USE THE WEBSITE, OR ANY INFORMATION, PRODUCTS, OR SERVICES OBTAINED THROUGH THE WEBSITE; (IX) ANY (PERSONAL) INJURY, DEATH, PROPERTY DAMAGE, OR OTHER DAMAGES ATTRIBUTABLE TO THE ACCOMMODATION (ITS EMPLOYEES, DIRECTORS, OFFICERS, AGENTS, REPRESENTATIVES OR AFFILIATED COMPANIES); OR (X) ANY DAMAGES CAUSED BY A FORCE MAJEURE EVENT. THE LIMITATIONS OF LIABILITY SHALL APPLY REGARDLESS OF THE FORM OF ACTION, WHETHER BASED ON CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY OR OTHERWISE, EVEN IF A COVERED PARTY HAS BEEN ADVISED OF THE POSSIBILITY OF DAMAGES.

A force majeure event is any event beyond the Covered Parties’ control and can include, but is not limited to, natural disasters, weather conditions, fire, nuclear incident, electro-magnetic pulse, terrorist act, riots, war, arson attacks, insurgency, rebellion, armed hostilities of any kind, labor disputes, lockouts, strikes, shortages, government actions or restraints, pilferage, bankruptcy, machinery breakdown, network or system interruptions or breakdown, internet or communications breakdown, quarantine, epidemic, pandemic etc. No responsibility is accepted for any additional expense, omissions, delays, re-routing or acts of any governmental authority. No Covered Party shall be responsible for any Service Provider’s breach of any condition or warranty including, but not limited to, implied conditions or warranties of fitness for a particular purpose or of merchantability, nor shall any Covered Party be responsible for any other wrongdoing of a Service Provider (including any liability in tort), as to any products and/or services available through the Website. We do not guarantee continuous access without interruption to the Website.

We will bear the responsibility required by relevant laws only if we are at fault for engaging in intentional or willful misconduct or we are grossly negligent in providing the relevant service. TO THE EXTENT PERMISSIBLE PURSUANT TO THE RELEVANT APPLICABLE LAWS, AND WITHOUT PREJUDICE TO THE LIMITATIONS SET OUT IN THESE TERMS OF USE, OUR LIABILITY, IN THE AGGREGATE, WILL NOT EXCEED THE LESSER OF (A) THE AGGREGATE COST OF YOUR RESERVATION AS SET OUT IN THE CONFIRMATION EMAIL (WHETHER FOR ONE EVENT OR SERIES OF CONNECTED EVENTS) OR (B) TWO HUNDRED AND FIFTY UNITED STATES DOLLARS (OR ITS EQUIVALENT IN LOCAL CURRENCY). IN CASE OF AN OVERCHARGE OR MISCHARGE CAUSED BY US, YOU CAN MAKE A CLAIM REGARDING ALL ERRONEOUS CHARGES NOTWITHSTANDING WHAT IS SET OUT ABOVE.

In addition, limitation of or exemption from the aforementioned liability may not be permitted pursuant to the relevant applicable laws. In such case, we shall bear the liability to the extent set forth in the relevant laws. Claims should be submitted as soon as possible after occurrence of the event giving rise to the claim. Claims submitted with undue delay may be considered void pursuant to applicable statute of limitations. Only bona fide claims will be considered.

Miscellaneous

We do not in any way (directly or indirectly, independently or in conjunction with any party) own, manage, operate or control any of the travel services shown on the Website. The Accommodations and airlines are liable and responsible for providing the services and the individuals who have booked through the Website as their guests.

You agree to indemnify, defend and hold us harmless, our subsidiaries and other affiliates, and our and their partners, payment service providers and other applicable third parties (collectively "Company Indemnitees") from and against any liability, damage or loss including legal fees and expenses that are incurred or suffered as a result of (i) any breach or non-compliance by you of any law or any term of these Terms of Use, (ii) any action, inaction or omission by you, or (iii) any dispute or litigation caused by your actions, inactions or omissions. If you use the Website for or on behalf of a third-party ("Third-party"), such as a family member or a traveling companion, you are responsible for any error in the accuracy of information provided in connection with such use. In addition, you must inform the Third-party of all applicable terms and conditions. Each customer using the Website for or on behalf of a Third-party agrees to indemnify and hold each Company Indemnitee harmless from and against any and all liabilities, losses, damages, suits and claims (including the costs of defense), relating to the Third-party's or the user's failure to fulfill any of its obligations as described above. You are at all times bound by the applicable local laws and regulations. Things which are legal in certain jurisdictions may be illegal in others. You should enquire about applicable restrictions. We cannot be held liable in case an Accommodation refuses to check you in or asks you to leave for legal or regulatory reasons.

13. Complaints

The contract(s) for your Arrangement(s) is between you and the Service Provider(s) who may be the principal or an agent for the principal. Any queries or concerns regarding your contract should be addressed to them.

If you do have a problem with your Arrangement, this must be reported to the Service Provider or their local representative immediately. You must, as a strict condition of your booking, obtain a written record of your complaint from the Service Provider or their representative at the time the issue arose. If you are unable to speak to the Service Provider or their representative while on vacation, you should contact our In-Resort Assistance team on inresort@loveholidays.com or +1 (470) 300-8383. International call charges may apply which will not be refunded under any circumstances.

If you fail to follow this reasonable procedure there will be less opportunity for the Service Provider to investigate and rectify your complaint, which may potentially lead to the reduction of the compensation you may be entitled to up to 100%.

Please note that we do not have our own representatives and nor have we authorized anyone else to be our representatives in resort. Therefore, it is imperative that if you cannot speak to the Service Provider or their representative at the time, you contact the In-Resort Assistance team above.

If you wish to complain when you return home, please send a detailed complaint through our ‘Post Travel Query’ form in the My Holiday Details section of Manage My Booking, including your written report from the Service Provider or their representative and any additional documentation supporting your claim.

Please send your complaint within 28 days of your return as the sooner we receive it the easier it is for us and the Service Provider to investigate it accordingly. Please allow us the industry-standard 28 days to investigate your complaint with the Service Provider and reply to you.

Complaints received outside of 28 days of your return may mean your Service Provider is not be able to offer a detailed response, nor offer any compensation or may reject your complaint entirely.

As an intermediary, we will manage the complaint process on your behalf aiming to forward you a full response from the Service Provider within 28 days. If the matter cannot be resolved and it involves our booking service, then it should be referred to your local Arbitration Scheme in the first instance. You should refer to the Disputes section below - see Section 13 below.

14. Disputes

We are committed to customer satisfaction, so if you have a complaint or dispute concerning our service, we will try our best to resolve your concerns. However, if we are unsuccessful, you may pursue claims as explained in this section.

You agree to give us an opportunity to resolve any disputes or claims relating in any way to the Website, any dealings with our customer service agents, any services we provided, any representations made by us, or our Privacy/Cookies Policy (“Complaint”) by contacting us at afteryourholiday@loveholidays.com .

If we are not able to resolve your Complaint within 90 days, you may seek relief through arbitration or in small claims court, as set forth below.

15. Travel Advice: visa, passport and health requirements

We recommend you always look at the travel advice section of the U.S. Department of State – Bureau of Consular Affairs website prior to travelling abroad: https://travel.state.gov/content/travel/en/international-travel.html to check general visa, passport, health and safety information – and the Centers for Disease Control (CDC) website here: https://wwwnc.cdc.gov/travel/notices.

Some of our Service Providers offer their low rates on the basis that customers must be resident in the U.S. and citizens of the country where the stay is taking place may not be eligible to stay at that particular rate. In most circumstances, this does not apply to citizens of the U.S. and North America staying in other North American countries. However, issues may occur where customers are booked to stay in the country where the passport was issued.

If you think this may affect your intended booking, you must call our Sales team prior to booking to confirm your booking will be accepted by the Service Provider as resolution once you are abroad will be difficult and may result in additional charges being levied to you or the cancellation of the booking by the Service Provider. Occasionally Service Providers may ask that we contact you prior to the departure date to ask for evidence of the residency of the customers travelling. You must contact our Customer Service team in this instance within the stated timeframe with this information in order to confirm that the rates are eligible for all the customers travelling. We cannot be held responsible for any additional costs incurred due to these issues.

16. City/Tourist Taxes/Local Charges and Resort Fees.

Certain countries/cities impose additional taxes and charges such as tourist or city tax or compulsory resort fees. These additional fees are payable directly to your accommodation and are for maintenance of local amenities and services. You are wholly responsible for paying these taxes and charges locally prior to check out and they are subject to change by pronouncement of overseas governments. Unless otherwise stated, they are not included in your booking. We have no liability to you for these taxes or charges.

17. Accommodation Ratings and Standards

Star ratings are used to symbolize the overall quality and level of standards of each accommodation type and are typically based on criteria including the range of standard amenities, the quality of the furnishings, the quality and range of the food outlets, and the overall level of service. However, there is no uniform and consistent method of star ratings and they can therefore vary significantly by country, and often within countries. Also, not all countries have official rating systems. Therefore, the rating displayed is only an opinion and should only be used as a guide. If your Service Provider provides an “official” tourist board rating, we will endeavor to include that within the accommodation description. We cannot guarantee the accuracy of any ratings given. All ratings are as provided via the relevant Service Provider and are not our personal ratings.

18. Room Allocation

After registration/check-in at your accommodation, you will be allocated a room. It is your responsibility to verify the check-in and check-out times directly with the Service Provider. Please note that the fact that rooms appear listed together on the same booking itinerary does not guarantee that they will be adjacent to one another or otherwise in close proximity.

Passengers with Reduced Mobility or Disability: It is your responsibility to advise us, prior to booking, of any conditions/disabilities that may affect your travel or use of the booked service. Where possible, we will enquire with the Service Provider about the suitability of Arrangement for you, however we can give no guarantees. It is recommended that you make your own independent enquiries to ensure the Arrangement of your choice is suitable for your particular requirements before making your booking.

19. Building Work

From time to time, maintenance, renovation or refurbishment and its associated noise are unavoidable at a hotel/accommodation. If we are notified of such works, we will inform you before you make your booking or within a reasonable time of us being notified.

Please note that municipal works (for example road works) and other third-party building work in the vicinity of your accommodation is not the responsibility of the accommodation or Service Provider.

20. Law and Jurisdiction

These Terms of Use and the relationship between us shall be governed exclusively by English law. Courts in London, England have exclusive jurisdiction over any dispute or matter arising out of these Terms of Use and/or the reservation itself. For this purpose, both you and we agree to exclusive venue in said courts and irrevocably agree for this purpose to personal jurisdiction therein.

Additionally, your accommodation booking may also be subject to local laws and customs of the jurisdiction where the property is located.

21. U.S. Seller of Travel Registrations

We are not registered as a travel agency in the States of Hawaii, Iowa, or Washington. Therefore, no booking requests can be accepted from residents of these states. When you request to book an Arrangement, you represent to us that you are not a resident of the State of Hawaii, Iowa or Washington.

In accordance with Illinois Compiled Statutes, 815 ILCS 420/2, We Love Holidays Limited has a bond issued by Atlantic Specialty Insurance Company in the amount of $100,000.

We Love Holidays Limited (dba lovevacations.com) is a registered seller of travel in California; California registration number: 2140888-50. Registration as a seller of travel does not constitute approval by the State of California. California law requires certain sellers of travel to have a trust account or bond. This business has a bond issued by Hartford Fire Insurance Company in the amount of $50,000. We are not a participant in the California Travel Consumer Restitution Fund.

We Love Holidays LLC is registered with the State of Florida as a Seller of Travel. Registration No. ST42148. WL Holidays Co. dba lovevacations.com is registered with the State of Florida as a Seller of Travel. Registration No. ST42151

22. Waiver and Severability

No waiver by us of any term or condition set out in these Terms of Use shall be deemed a further or continuing waiver of such term or condition or a waiver of any other term or condition, and any failure by us to assert a right or provision under these Terms of Use shall not constitute a waiver of such right or provision.

If any provision of these Terms of Use is held by a court or other tribunal of competent jurisdiction to be invalid, illegal, or unenforceable for any reason, such provision shall be eliminated or limited to the minimum extent such that the remaining provisions of these Terms of Use will continue in full force and effect.

23. Entire Agreement

The Terms of Use, our Privacy Policy and our Cookie Policy constitute the sole and entire agreement between us regarding the Website and supersedes all prior and contemporaneous understandings, agreements, representations, and warranties, both written and oral, regarding the Website.

24. Service Provider Terms and Conditions

 

These Terms & Conditions are applicable from January 22, 2020.

Registered Agent office address: We Love Holidays Ltd, c/o CSC 1201 Hays Street, Tallahassee, Florida, 32301.

Registered Business address: 5th Floor, 3 Shortlands, Hammersmith, London, W6 8DA